Currently, we only provide FREE shipping to the lower 52 states in the US(Except American Samoa，Guam,Hwaii,Marshall Islands, Northern Mariana Islands,Puerto Rico, U.S. Virgin Islands). And we DO NOT ship to PO BOXES or APO.

In-stock orders typically ship the 2-3 business day, unless otherwise noted on the product page.

For in-stock orders, we'll provide tracking number within 5 business days. A shipping confirmation email will be sent to your email once the order has shipped.

The carrier is UPS/USPS/FedEx. It may take 3-10 days for your shipment to be scanned by UPS/USPS/FedEx. For any third-party shipping, we cannot provide any additional shipping information or documentation. Any delivery dates provided by LUTEC are estimates.

For pre-orders/backorders, please refer to the shipping date on the product page.

Before shipping

Order Cancellation: If you cancel orders that haven't entered the shipping process yet, 3% of the cost will be charged as a processing fee.

Change of Address: No charge fee. *Note: Contact customer service(marketing@lutec.com)to change the address within 12 hours after placing the order, and changes are not allowed after the time is exceeded

After shipping

Order Cancellation: If your order is shipped and cannot be modified, you may reject the package and 3% of the cost will be charged as a cancellation fee.The customer can choose self-return or arrange the return shipment by himself. More
information is provided on Refund Policy - Replacement & Return Part.

You can track your order and shipping & handling information on your account if you have registered one on lutec-lighting.com. If you haven't registered on our site, you can also track your order here with your order number. For more shipping information, send an email to marketing@lutec.com. We will get back to you in 24 hours.

If you haven't received the light, however, the logistics order shows the goods have been signed. In this situation, please contact us in 3 business days. Otherwise, after 3 working days, we will no longer deal with this issue, and customers need to contact the corresponding logistics company to solve this
issue.