- If you apply for a refund, we will process the refund within two working days;If you return the goods for a refund, your refund will be processed within two days after we receive the return.The specific time when you receive the payment will be determined according to the bank's final time.
- If there is no quality problem, if you want to exchange the product, you need to bear the return logistics cost, and the return address is TOPLAND LOGISTICS
2727 WORKMAN MILL RD
CITY OF INDUSTRY, CA 90601
Tel: (562) 908-6988 Fax: (562) 908-0020
Email: johnvoong@topocean.com Ext: 244
- There is no quality problem. You can submit a return or exchange 7 days after receiving the goods. If a return or exchange is needed, You need to bear the logistics freight back and forth.
- If you receive the goods and find the quality problem and need to return the goods, the logistics cost of returning the goods will be borne by the seller. We will use UPS/USPS and other logistics, and arrange the delivery of new goods within 2 working days after receiving the goods, which will be about 3-10 working days.
- The installed product needs to be returned, and the packaging and accessories must be intact.
You can always contact us for any return question at
marketing@lutec.com.
